Support for Perennial

Contact contact@klientship.in for installation, subscription plans, recurring billing or customer portal support. Include your shop’s myshopify.com domain, the page you were using and the steps that led to the issue. Do not send passwords, API secrets or complete payment-card details.

Getting started

1. Open Perennial from Apps in the Shopify admin.
2. Create a subscription plan, assign products and save it to Shopify.
3. Add the Subscription widget app block to the product template in your theme editor.
4. Check the storefront purchase options and complete a test purchase on a development store before offering subscriptions to customers.

Subscription boxes

Add items and a linked subscription plan in Boxes, then add the Box builder block to your theme and enter the box handle. Subscription boxes use selling-plan prices. Fixed box prices and box volume discounts apply to one-time purchases.

Customer subscription changes

Customers can use the store’s subscription portal to manage the actions enabled by the merchant. Customers should contact the store directly for order, delivery, refund or cancellation questions.

Notification delivery

Delivery depends on the configured email and SMS service. Merchants can review notification status in Perennial and contact support if messages fail.